Refund Policy

Refund Policy

At Riyago Tourism, we value your satisfaction and strive to provide exceptional travel experiences. This Refund Policy outlines the terms and conditions for refunds related to our tours and activities.

1. Eligibility for Refunds

We understand that unforeseen circumstances may arise. Therefore, refunds may be considered in the following situations:

• Tour Cancellation by Riyago Tourism: If we are unable to fulfill the tour as advertised due to unforeseen circumstances beyond our control, such as natural disasters, political unrest, or significant operational disruptions.
• Significant Service Disruptions: If the tour or activity falls significantly short of what was advertised and cannot be reasonably rectified.

2. Refund Process

• Requesting a Refund: To request a refund, please contact our customer support team within 12 hours  of the completion of the tour or the occurrence of the event that necessitates the refund.
• Providing Information: Please provide your booking confirmation number, a brief explanation of the reason for the refund request, and any supporting documentation (if applicable).
• Refund Processing: We will review your request and process eligible refunds within 14 business days.
• Refund Method: Refunds will generally be credited back to the original payment method used for the booking.

3. Non-Refundable Items

• Certain services may be non-refundable. These may include, but are not limited to:
  • Travel insurance
  • Visa fees
  • Tips and gratuities
  • Personal expenses
  • Activities not directly provided by Riyago Tourism

4. Important Notes

• This Refund Policy may be subject to change without prior notice.
• Please review the specific terms and conditions for each tour or activity before making your booking, as individual tours may have specific refund policies.
• For any questions or concerns regarding this Refund Policy, please contact our customer support team at contact@riyagotourism.com